Frequently Asked Questions

We're based in Ajax and clean homes across Ajax, Pickering, Whitby, Oshawa and the surrounding Durham Region communities. If you're just outside those, call us at (647) 561-1948 — we'll let you know honestly whether we can reach you.

Yes, Sucasa Cleaning Services is both insured and bonded. Every employee who enters your home has also been background checked before their first visit.

We do. Green clean options are available on request — just mention it when you book and we'll bring gentler products for homes with children, pets, or anyone sensitive to stronger cleaners.

Houses, condos and apartments, plus Airbnb and short-term rental turnovers. We also handle empty homes for move-in and move-out cleaning.

Weekly, bi-weekly, monthly, or as a one-time visit. Recurring clients keep the same slot on the calendar; one-time cleanings are booked around it.

We clean Monday through Saturday, 6:00am to 6:00pm. Early starts are one of the advantages of a hospitality background — we're used to being finished before most people's day gets going.

Quotes are free. Fill in the form on our estimate page, call (647) 561-1948, or email Sucasacleans@gmail.com with the size of your home and how often you'd like us.

Usually, yes. Most homes have build-up in the places routine cleaning never quite reaches — grout, vents, behind and under things. Starting with a deep clean gets everything to a consistent baseline, and regular visits keep it there. If you'd rather start with a regular clean, that's fine too; just tell us and we'll set expectations honestly.

That's what our customized cleaning option is for. Tell us the rooms and tasks that matter most — or the ones you'd rather we skip — and we'll build the visit around your list.

Yes. Clients can book, reschedule and review their cleaning history through an online client portal, from a phone or a laptop, at any hour.

Sucasa Cleaning Services is privately owned and operated. The owner brings more than 18 years of hospitality and professional cleaning experience from Chicago, Illinois, and personally sets the standard the team works to. You can read the full story on our about page.

A regular clean maintains a home that's already in good shape — surfaces, floors, kitchen, bathrooms, tidying. A deep clean goes further into detail work and build-up that accumulates over months. Our what's included page compares the two task by task.

Yes, and it's genuinely where our background shows. Guest turnovers are hotel work, and hotel work is what the owner did for nearly two decades. See Airbnb & rental turnovers.